IS 480 Journal & Progress Report

 This week I worked another full 40 hours bringing this quarter total to 120 and combined to 480 hours.  I need to start writing down what I did the day I did it as I already forgot some of the things I did this week. One thing that I do remember is that there was a ticket to install the spanish language pack for over 26 computers. Now this was challenging as the requester just assumed that I was able to do it no issues. One thing was I did not have any of the computers nor no who the students are so I had to work with the Libary tech and our MLL teacher to get all the studnets computers. Another weird thing was that they had a 'priority' list and a 'if time allows' list. So what does that mean? Do they need the language pack or dont they? You would thing if they are on the list they need it and not oh we may or may help them kind of deal.  Then came the pain of trying to get the language packs installed. You would think oh let me open powershell as admin and do 'in...

 This week I worked a full 40 hours. This brings this quarter total to 40 hours as last week we were on spring break.  Again since I wasn't working spring break, I didn't have any work expected to do and in general has been very slow for me. There is a lot of things that need to be done but most if it is things that I am not allowed to work on or has to be done by the system admin as I don't have access etc... I've mainly just been resetting computers as they come in and restarting the computers that show the security feed for both James Taylor and the high school.  I did have a side quest to find a 2.5 inch drive as the computer we use for engraving took a dump when we had a power serge and windows got corrupted. The laptop is over 10 years old and originally came with windows 7. As you may know we have a $0 budget so we have to reuse and source parts where we can. My co-worker asked my boss to get a new HDD but he said no we don't have any funds. I then suggested ...

Welcome back to a new quarter and the last quarter of my Bachelors degree!  This week, my work is on spring break so I will be working 0 hours this week and will start back up again next week. I left off working on a few student laptops and all but one was finished. I expect it should have finished updating to windows 11 by now and I will hopefully come back to not a lot of work to do. 

I worked 40 hours this week, bringing my total hours for the quarter to 360. This week was packed with tasks, and honestly, it’s hard to keep track of everything I did. There’s never really a set list of things to tackle — issues pop up randomly, and I handle whatever comes my way. I started the week with 28 more laptops that needed either the DRC testing software reinstalled, Windows updates, or a full reset. After that, I helped a teacher at the other high school who was having Wi-Fi issues. I suggested using a USB-to-Ethernet adapter to hardwire her computer for a more stable connection. She wasn’t a fan of that idea since she wanted to keep using her external keyboard and didn’t want to be "tethered." I explained that it was either this or continue dealing with Wi-Fi drops until we could figure out what’s going on in that room. Later, I teamed up with our tech specialist to troubleshoot a middle school projector that wasn’t displaying anything. Aside from the rack being c...

 As I reflect on my internship experience, one key area I would strive to improve upon is expanding my technical skill set, particularly in networking and server management. While I have gained a solid foundation in troubleshooting hardware and software issues, I feel that my exposure to more advanced IT tasks, such as network configuration, server administration, and cybersecurity, has been limited. One of my biggest frustrations during this internship was that I wasn’t allowed to work on servers, networking, or administrative tasks, even though my job title suggested that I would be involved in those areas. Higher-ups preferred to keep those responsibilities restricted to employees with more senior job titles, which left me feeling somewhat stagnant in terms of skill development. To improve upon this, I plan to seek out more opportunities to gain hands-on experience with networking equipment, cloud services, and enterprise-level IT infrastructure—whether through personal projects...

During my time in this internship, I have gained valuable hands-on IT experience that has strengthened my technical skills and problem-solving abilities. At the beginning, I was concerned that I wouldn’t know how to handle certain tasks, but I quickly realized that I already had the knowledge needed to complete most of the work that came up. Despite this, one of the biggest challenges was the complete lack of structured training. The hiring process itself was disorganized, with poor communication from the start. I didn’t even know what time I was supposed to begin on my first day. When I asked, they simply told me to show up whenever I thought was right, so I decided to start at 8:00 AM based on my previous job’s schedule. From the beginning, there was little to no guidance. I was given my staff laptop, login credentials (both standard user and admin), and a charger. After logging in, they briefly introduced me to ClassLink, the main program they use, and then sent me to the high schoo...

This week I worked a full 40 hours bringing my quarter total to 320 hours. This week I expected to get computers in to repair as WEDA testing is still going on. Only the first three days this week they tested and the rest of the days had no testing. This was nice as there wasn't as many laptops to come in that needed updates or to be reset. A nice addition for Wednesday and Thursday was the System Admin let me configure our server to host Virtual Machines.  The host server had windows server 2025, our newest server OS (or other ones are running server 2012 and 2019). We are slowly trying to shift the server roles to the newer servers and update them to server2025 as the older versions are no longer going to be supported. So on the host machine I configured Hyper-V and restarted it to enable the feature, I was remoted in so I had to wait a few min for it to restart so I could re-connect to it. I then set up a VM and passed in our Volume License key so the VM was activated. This is g...