Module 7 Journal Entry

Although I didn’t work this week due to the school’s mid-winter break, I’m reflecting on my previous week to address this journal prompt.

Easiest Accomplishment:

One of the more straightforward tasks was handling two teacher laptops before the break. The first involved a Surface laptop infected with ransomware. After disabling the teacher’s accounts and notifying the system admin, I performed a fresh Windows installation and reinstalled all necessary drivers. The process went smoothly since I’ve done similar resets before. The second laptop was outdated, running Windows 10 21H1, which prevented system updates and Outlook from working properly. I manually upgraded it to Windows 10 22H2 and then to Windows 11. Although the install took time, the process itself was routine.

Hardest Accomplishment:

The most challenging task was dealing with a middle school student misusing the school’s network. Investigating their actions revealed they were sending malicious scripts through SharePoint, allowing remote access to users who unknowingly opened them. I also discovered they used a password recovery tool to reactivate the defaultuser0 account, bypassing domain security to gain local admin rights. This was a major concern, especially after finding previously a USB drive loaded with over 40 malicious programs, including an auto-loader that could execute code when plugged in. The hardest part wasn’t just uncovering these exploits but dealing with the frustration of inaction from administration, who seem hesitant to take decisive steps against the student.

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