Journal Entry: Implementing My Internship

 My "internship" is actually a full-time job as a Technology Technician at a school district. I was introduced to this opportunity through a contact who informed me of an open IT position. At the time, I was working as a banker, but I knew I wanted to transition into the IT field. I updated my resume to highlight my education and technical skills and applied for the position. During the hiring process, I answered additional technical questions, and my coursework helped me confidently respond with the correct answers. After my in-person interview, I was selected as the top candidate out of over 15 applicants, even though I initially felt I lacked hands-on experience.

In this role, I am responsible for troubleshooting and repairing hardware and software issues, performing system maintenance, managing network infrastructure, providing user support and training, implementing security measures, and overseeing system upgrades and integrations. These responsibilities require a combination of technical knowledge, problem-solving skills, and adaptability, all of which my education has helped prepare me for.

My coursework has given me the theoretical knowledge needed to apply IT concepts in real-world scenarios. Classes such as Databases & Data Analysis and IS Integration have helped me understand system management, while Project Management and Small Group Communications have improved my ability to work effectively within a team and communicate solutions to non-technical users. These skills have been essential in my daily responsibilities, especially when assisting staff with technical issues or planning system improvements.

This experience is invaluable because employers often look for a combination of formal education and hands-on experience. By working in this role while completing my degree, I am strengthening my technical foundation while gaining practical exposure to IT operations in a professional setting. This will help me transition into a more advanced role, such as a Network Technician or Technology Specialist, after graduation. My long-term goal is to continue advancing in the IT field, possibly specializing in network administration or cybersecurity.

Comments

Post a Comment

Popular posts from this blog

Module 7 Journal Entry

Although I didn’t work this week due to the school’s mid-winter break, I’m reflecting on my previous week to address this journal prompt. Easiest Accomplishment: One of the more straightforward tasks was handling two teacher laptops before the break. The first involved a Surface laptop infected with ransomware. After disabling the teacher’s accounts and notifying the system admin, I performed a fresh Windows installation and reinstalled all necessary drivers. The process went smoothly since I’ve done similar resets before. The second laptop was outdated, running Windows 10 21H1, which prevented system updates and Outlook from working properly. I manually upgraded it to Windows 10 22H2 and then to Windows 11. Although the install took time, the process itself was routine. Hardest Accomplishment: The most challenging task was dealing with a middle school student misusing the school’s network. Investigating their actions revealed they were sending malicious scripts through SharePoint, all...
Read more

Journal Entry: Internship Overview and Goals

 My internship as a Technology Technician at a school district involves maintaining and supporting the district’s IT infrastructure. In a nutshell, I troubleshoot hardware and software issues, assist with network maintenance, and ensure that the technology used by staff and students operates smoothly. This role demands both technical problem-solving and effective communication, as I often work closely with educators and administrators to address their needs. What I know about my role is that it’s pivotal for the day-to-day functioning of the district’s technology systems. My tasks so far have included repairing devices, resolving connectivity issues, and providing user support. I understand the basics of troubleshooting, maintaining hardware, and following best practices for IT operations. To fully excel in this position, I’ll need to deepen my understanding of network administration, learn more about advanced system configurations, and refine my ability to manage multiple tasks ef...
Read more

Module 10 Progress Report

I worked 40 hours this week, bringing my total hours for the quarter to 360. This week was packed with tasks, and honestly, it’s hard to keep track of everything I did. There’s never really a set list of things to tackle — issues pop up randomly, and I handle whatever comes my way. I started the week with 28 more laptops that needed either the DRC testing software reinstalled, Windows updates, or a full reset. After that, I helped a teacher at the other high school who was having Wi-Fi issues. I suggested using a USB-to-Ethernet adapter to hardwire her computer for a more stable connection. She wasn’t a fan of that idea since she wanted to keep using her external keyboard and didn’t want to be "tethered." I explained that it was either this or continue dealing with Wi-Fi drops until we could figure out what’s going on in that room. Later, I teamed up with our tech specialist to troubleshoot a middle school projector that wasn’t displaying anything. Aside from the rack being c...
Read more